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Support Services

Quality Processes Through Routine Measurement of Client Outcomes

Research and Development
 
 
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Quality Processes Through Routine Measurement of Client Outcomes

Synapse has established routine measurement of client behaviour and achievement of day to day goals.

We now want to establish whether people are experiencing increased overall Quality of Life using validated QoL measures. We are trialling the San Martin Scale (Verdugo, Gomez, Arias, Tasse and Brown (INICO-FOSM (© 2013), a QOL measure suitable for people with profound, and severe intellectual disabilities, or people with intellectual and, developmental disabilities and other significant medical conditions or, disabilities.

 

The San Martin is a 95-item Likert scale questionnaire that is completed by a third-party respondent. Synapse is asking support staff to complete the questionnaire giving their opinions about the life of clients in a range of domains including participation, social inclusion, physical well- being. In consultation with the authors of the San Martin Scale clients are also trialling the Scale to ascertain its utility for first- person reporting by people with neurocognitive disabilities.

 

Data will be systematically collected, recorded, scored, interpreted and fed back in a timely fashion. We will have an ongoing system that provides the evidence base for decision making at direct service delivery, managerial and policy level to inform practice, resource allocation and policy. Ideally, as the system is incorporated into the organisation, staff will conduct their own outcome assessment and make appropriate care decisions based on this evidence. Importantly, clients, service users and families, will also become active participants in the process.

 

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