Quality Processes Through Routine Measurement of Client Outcomes
Synapse has established routine measurement
of client behaviour and achievement of day to day goals.
We now want to establish whether people are experiencing
increased overall Quality of Life using validated QoL measures. We
are trialling the San Martin Scale (Verdugo, Gomez, Arias, Tasse
and Brown (INICO-FOSM (© 2013), a QOL measure suitable for
people with profound, and severe intellectual disabilities, or
people with intellectual and, developmental disabilities and other
significant medical conditions or, disabilities.
The San Martin is a 95-item Likert scale questionnaire that is
completed by a third-party respondent. Synapse is asking support
staff to complete the questionnaire giving their opinions about the
life of clients in a range of domains including participation,
social inclusion, physical well- being. In consultation with the
authors of the San Martin Scale clients are also trialling the
Scale to ascertain its utility for first- person reporting by
people with neurocognitive disabilities.
Data will be systematically collected, recorded, scored,
interpreted and fed back in a timely fashion. We will have an
ongoing system that provides the evidence base for decision making
at direct service delivery, managerial and policy level to inform
practice, resource allocation and policy. Ideally, as the system is
incorporated into the organisation, staff will conduct their own
outcome assessment and make appropriate care decisions based on
this evidence. Importantly, clients, service users and families,
will also become active participants in the process.