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About Synapse

Options Facilitator

About Synapse

Options Facilitator

  • Opportunity to join a passionate, driven and committed team

  • Position based in West End (Brisbane)

  • Fixed term contract with the possibility of extension


About Synapse

Over the past 34-years, Synapse has grown into a national organisation with over 120 employees. Synapse provides a range of support services for people who have been impacted by brain injury and promotes quality of life, self-determination and choice through a range of services, including information and referral, specialist supports, National Disability Insurance Scheme (NDIS) services, advocacy, housing and targeted research activities.


Our mission is to ensure the rights of people impacted by brain injury, by connecting knowledge, policy, services and systems.


The NDIS is currently being implemented nationally, creating a remarkable opportunity for you to be at the forefront of change as a part of the Synapse team.


About the role

The Options Facilitator role is a fixed term contract with the possibility of extension. The role of Options Facilitator will be multi focused.  Firstly, there will be a responsibility to work as a brain injury family liaison officer, to provide peer support and education relating to brain injury in an acute hospital setting and in the community.  Also required is the monthly facilitation of a carers support group.  Secondly, the position will involve working as a Support Coordinator for people with NDIS plans.  This will involve identifying relevant supports available to clients, then coordinating and supporting the implementation of those supports.  The Options Facilitator must work creatively and resourcefully with participants to achieve their identified goals.


To be suitable for this role, candidates need meet the following Selection Criteria:

  •  Tertiary qualification in healthcare, psychology, social work, social sciences or allied health.
  • An excellent level of interpersonal skills, including a high level of verbal and written communication skills.

  • Ability to work independently and resolve issues with limited supervision.

  • Ability to build rapport, negotiate and develop mutually beneficial relationships with a diverse range of stakeholders to achieve organisational objectives.

  • Experience working in a complex environment with competing priorities and in a range of communication methods.

  • Understanding of legislation and standards relevant to the disability sector, (eg. NDIS)

  • High level skills in the use of Microsoft Office software programs as well as demonstrated experience using client information systems.   


Synapse can offer you:


  • A warm, flexible and supportive work environment
  • Training and development opportunities
  • Significant Salary Sacrificing options
  • Proximity to public transport



There are certain prerequisites for this role, that applicants must either hold, or have the ability to obtain. These are detailed in the position description. 

For a copy, or for a confidential discussion, please contact the People and Culture team on tel (07) 3137 7414 or email 


If you are seeking a rewarding and meaningful role, apply today!

Application steps

APPLICATIONS CLOSE: C.O.B. on Monday, 25 March 2019


Please note, we reserve the right to close or extend this advertisement depending on the number and quality of applications received. Therefore, we urge all suitable candidates to submit their application as early as possible.


Only shortlisted candidates will be contacted on this occasion.


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