About Us

Synapse is Australia’s leading brain injury organisation – and we’re making Australia a more supportive and understanding place to live for people experiencing brain injury.

Our people are what make us who we are, and we have built a strong, supportive culture. So, it’s incredibly important that we find the right person to join us.

About the Role

The Service Intake Officer will be one of the first points of contact for new service users and will be professional, articulate, positive and motivated. The successful candidate will provide exceptional customer service throughout the co-ordination of the initial intake and on-boarding process for service users who are new to Synapse through:

  • Providing program specific information about each of Synapse services
  • Providing information pertaining to the referral and eligibility process for each service type
  • Being the point of reference in seeking further information about Synapse services from the Synapse Service Teams
  • Co-ordination of the intake and referral documentation
  • Co-ordination of the on-boarding process for each service type until the signing of the service agreement.

Download the Position Description

Access the Position Description for more details about this role.

About You

As the ideal candidate you will:

  • Demonstrate personal alignment with Synapse’s core values
  • Possess a strong work ethic and initiative
  • Are a team player
  • Have excellent communication skills and a warm, friendly and engaging manner
  • Understand the importance of data entry and maintaining systems to ensure consistent and quality service delivery
  • Have strong attention to detail.

What Synapse Can Offer You

  • A warm, flexible and supportive work environment
  • Training and development opportunities
  • Salary Sacrificing options
  • Proximity to public transport

How to Apply

Please submit your CV and a Cover Letter outlining your suitability for this role.

Applications Close:

This position will be advertised until the close of business on Monday 1 March 2021.  Please note, we reserve the right to close or extend this advertisement depending on the number and quality of applications received. Therefore, we urge all suitable candidates to submit their application as early as possible.

Please forward any enquiries to recruitment@synapse.org.au

Apply Now