Privacy, Confidentiality and Advocacy
Synapse Australia Limited is committed to protecting and
upholding the rights of its clients to privacy in the way it
collects, stores and uses information about them, their needs and
the services provided to them.
Synapse Australia Limited will ensure employees sign an
employment contract binding them to adhere to company policy and
The employee will not, whether during or after the employment,
make any improper use of:
the position of the employer on any confidential matter;
confidential information; or
any other information whatsoever which may be detrimental to the
interests of the employer or any other person who has provided it
to the employer on a confidential basis, unless the employee is
required to disclose the Information by law.
Employees will not share confidences revealed by clients without
their consent except when compelling moral or ethical reasons
Employees will inform clients fully about the limits of
confidentiality in any given situation, the purposes for which
information is obtained and how it may be used.
To provide an effective and high quality service, to maintain
appropriate accountability and to satisfy obligations under funding
contracts, Synapse Australia Limited must collect, store and
sometimes share relevant personal information. Synapse will be
consistent and careful in the way it manages what is written and
said about an individual and how decisions are made about who can
hear or see this information.
A copy of the Association's policies and procedures is available
upon request via the Contact Us page or the Enquiry Form.
An advocate may speak to Synapse on your behalf. Synapse may
require written proof that the advocate is acting on your behalf.
If you need assistance to find an advocate, phone Synapse (+61 7
3137 7400) or contact the Disability Services Queensland
information service on ph: 1800 177 120.
Please see Advocacy Services below that
best suit's you.