Privacy, Confidentiality and Advocacy
Privacy and Confidentiality
To provide an effective and high-quality service and to maintain
appropriate accountability, Synapse must collect, store, use and
sometimes share relevant personal information about its customers.
Synapse is consistent and careful in the way it manages what is
written and said about a customer and how it is decided who can see
or hear this information.
Synapse customers have legislated rights to privacy. It is
essential that these rights are protected and upheld, and also that
Synapse acts correctly in circumstances where the right to privacy
may be overridden by other considerations.
To uphold the rights of customers to privacy, each employee
shall maintain an appropriate level of understanding about how we
meet our legal obligations. Synapse's Policies, Procedures,
Practices and Information Management Systems shall be maintained in
line with the Privacy Act 1988 (Cth), Information Privacy Act 2007
(Qld), Privacy and Personal Information Protection Act 1998
Synapse is committed to collecting, protecting and disposing of
personal information in a way that protects privacy and ensures
confidentiality is maintained. Specifically, Synapse will:
- Collect and keep personal information about customers only when
it is relevant and necessary to the provision of services
- Ensure data about each customer is up to date, accurate and
secure whether stored in hard copy or electronically
- Take account of relevant cultural or religious sensitivities of
customers using Synapse services
- Store customer records for the require length of time
- Transfer or dispose of customer records correctly
- Provide customers with information about their rights regarding
privacy and how Synapse will treat their personal information
- Permit individuals to access the information Synapse hold on
them and correct them if necessary.
Advocacy and Support People
An Advocate may speak to Synapse on your behalf. Synapse
may require written proof that the advocate or support person is
acting on your behalf.
Synapse is committed to ensuring existing and potential
customers of the organisation have access to an Advocate or
Advocacy Service of their choice to ensure the needs and interests
of customers are fairly represented at all times. Synapse
will ensure that any existing and potential customer has the
opportunity to nominate an Advocate of their choice and have this
information recorded in their record. When requested, or
where it is in the best interests of an existing or potential
customer, their guardian or stakeholder, Synapse will provide
information to access an unbiased list of Advocacy Services
including those listed below. If you need further assistance
to access and involve an Advocate, contact Synapse.
Please see Advocacy Services below that
best suit's you.