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Leveraging Technology to Thrive Under the NDIS

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Leveraging Technology to Thrive Under the NDIS

Last week a number of Synapse staff attended the NDIS New World Conference in Brisbane. Our National HR Advisor Jillian Campbell attended a session on Leveraging Technology to Thrive Under the NDIS and has shared her learnings below.

 

This session looked specifically at the implications of technology, assessing the use of technology, NDS IT planning and system selection project, Leveraging information technology successfully and what the next steps are for organisations.

 

The key take away messages were that non-for-profit organisations are pressed to achieve efficient service delivery with minimising the overheads proportional to staffing numbers. The key focus is that 80-85% of all time spent by employees in organisations should be client-facing. Technology cannot disrupt this percentage and be having staff spending more time on technology (computers, tablets and smart phones etc.) and away from the face-to-face supports that we are funded for.

 

The second key message was that the technology used in organisations needs to be great value for money, to keep overhead costs to a minimum. Any system that is implemented needs to be the right system implemented in the right environment. It was found that organisations who spent more on systems and technology were more dissatisfied than those that were efficient and spent smaller amounts of money on better value. The disability sector is full of individuals who chose their profession because they enjoy working with people, not behind computers and systems. If buy-in is not sought early within the IT plan, then the success of the new system or technology will be minimal.

 

The final take away point from this session was to ensure that regular training is provided to all staff. Organisations fail when they implement and train employees once the system is brought in. Without regular training and refreshers in the technology or system, again the success of it will be majorly impacted. All new systems and technology need to be treated as a change management process.

 

Synapse is in the process of implementing numerous systems and technologies in order to prepare for the NDIS. Steps will need to be taken to ensure that the success of these will not be impacted through lack of time and training to the end users. The greatest tool that can be used to gain buy-in from the end users is by describing the reasoning behind the information that is required in the system. For example, with Supportability, what information is used within a case note in order to bill the NDIS for the work that was completed? With the help of the Leadership team and the Coordinators, employees will be able to get over any bitter and jaded experiences that they have previously had with technology. Whether this is with the latest smart phone they bought, or a new Windows operating system. 

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