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Support Services

NDIS FAQ

Support Services
 
 

NDIS FAQ

How do I find a new Plan Management provider?

The NDIS has a list of all registered Plan Management providers in each state on their website. You can find them online by following the link below for your state and scrolling down the list until you get to 'Plan Management' under the registration group column:

 

QLD providers:

https://www.ndis.gov.au/medias/documents/qld-provider-list-group/Provider-QLD-by-Group.pdf

 

NSW providers:

https://www.ndis.gov.au/medias/documents/h36/ha1/8812769935390/Provider-NSW-by-Group.pdf

 

If you have Support Coordination funding in your plan, your Support Coordinator can help you choose a new Plan Manager.

 

If you need additional assistance finding a new Plan Manager and you don't have Support Coordination funding, you can request assistance from your Local Area Coordinator (LAC). You can locate your closest LAC from the list provided with this form or by using the following link and selecting 'Local Area Coordinator Partner Offices' under your state:

https://www.ndis.gov.au/about-us/locations.html 

 

Next Steps:

  1. Choose your new Plan Management provider and sign a service agreement with them. You can forward Synapse's contact details to your new provider so they can contact us (with your permission) with any questions around your plan budgets or providers
  2. Let Synapse know as soon as you have a new Plan Manager confirmed so we can cancel your service bookings with us and your new provider can access your available plan funds
  3. Let the NDIS know who your new Plan Manager is
  4. Advise your other service providers of your new Plan Manager's contact details so they can start sending their invoices to the new Plan Manager to pay
  5. Advise Synapse of your new Plan Manager's contact details so we can let your other providers know where to send their invoices in case they continue to send them to us

 

 

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