What to expect when you call the info line

Reaching out for help shouldn’t be overwhelming 

Making that first call for help can be daunting. Maybe you’ve just received your brain injury diagnosis or a loved one has. Maybe you’re feeling lost, unsure where to turn, or struggling to find the right support. That’s exactly why Synapse’s Information and Referral line exists—to be a guiding hand when you need it most. 

So, what happens when you call? 

1. A real conversation, not a script.

   When you dial in, you won’t get a robotic response or a rushed conversation. Our team is made up of real people who understand the challenges of brain injury—many with personal or professional experience in the field. They listen first, because every person’s situation is unique.

2. Help, not just information.

   We offer more than just phone numbers and website links. Whether you are seeking information about the NDIS, advocacy, housing options, peer support connection or other resources.etc We can work with you to connect you to relevant services that can genuinely help—not just send you in circles.

3. No judgment, just understanding.

   Brain injury affects every part of life—relationships, work, mental health. No matter what you’re going through, you’ll be met with empathy, not judgment. Our team is here to support you, not to make you prove you need it.

4. The first step to clarity.

   You don’t have to have all the answers before you call. Many people don’t even know what to ask at first. That’s okay. We’ll help untangle the confusion, break things down in simple terms, and guide you toward the next steps.

Brain injury can be isolating, but you don’t have to navigate it alone. If you or someone you love is struggling, reach out. We’re here to help. 

Call the Synapse Information & Referral line today and take the first step towards the support you need.