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Decision-making and follow through

Some people may be able to decide on a plan of actions to take but will struggle following through with the plan. It is as if a person’s intention, or goal, becomes neglected. This can sometimes be because the person becomes distracted by other tasks or activities. The person ‘forgets’ to do things, not because what they have planned to do has been completely forgotten. Rather, it is difficult to keep planned activities in mind (e.g. going to an appointment).

This is often called ‘prospective remembering’, as a person needs to be alert to all elements of their plans for the day. Psychologists describe this ability to keep a list of actions in mind as having a ‘mental blackboard’. It is a very complex set of cognitive operations that is very easy to disrupt. All of us can find this ability impaired from things such as a poor night’s sleep, stress, a head cold, last-minutes changes to tasks or priorities, or even just an additional task that need to be completed. It is not a surprise then, that for people with brain injury, items are easily rubbed off the mental blackboard and temporarily forgotten, although the person may remember their planned intention when prompted.

Self-awareness (insight)

The cognitive problems that affect decision-making can also affect a person’s ability to recognise their own difficulties. A person might appear to have poor judgement and may fail to achieve important tasks. This can be a challenge for family and friends and even become a source of conflict. However, it is important to keep in mind that the person may not be aware of these difficulties, or share the opinion of those judging it as a problem.

The first step is to help the person achieve a degree of self-awareness and gain an understanding of the problems they are experiencing. This may need sensitive feedback from family, friends or professionals, and requires that the individual has a desire to learn about possible solutions.


The first step in rehabilitation is to understand the problem. This is easier said than done because of the complex process involved in decision-making or problem solving. It may be best done with the help of a professional such as an occupational therapist or clinical psychologist.

For many, learning to manage impulsivity is an important step. This involves developing the habit of stopping to think, even just briefly, about what you are doing and what you have to do. This interrupts a person’s tendency to act without thinking. The idea is that people become better at using ‘self- talk’ to regulate their own actions or behaviour.

External aids

External aids such as diaries, notebooks, wall charts and calendars are invaluable for people with memory impairment. Devices such as mobile phones, tablets and electronic watches can all be set to provide reminders and cues about specific tasks, or to check a daily planner. It isn’t always easy for someone with memory difficulties to use these aids so the help of a relative, carer or occupational therapist may be needed.

Did you know?

A study by researchers in Cambridge and Glasgow showed that Goal Management Training, combined with text message reminders, helped people to remember tasks that had to be done regularly throughout the day.