Our Family Liaison Officers have personal experience with brain injury. They understand the complexities faced by family members and carers.

The Synapse Family Liaison Service is not subject to eligibility requirements of government initiatives such as NDIS, My Aged Care etc and is continuous support for carers dealing with a stream of new services across multiple systems.

Service locations

The Synapse Family Liaison Service is currently available in the following locations:

New South Wales

  • Mid-North Coast
  • Dubbo
  • Illawarra
  • Hunter


  • Brisbane

How can the Family Liaison Officers help?

In Hospital

  • Liaise with hospital referrer – Social Worker, Discharge Planner or Allied Health Professional
  • Make contact and offer support to family impacted by brain injury
  • Provide resources and information
  • Answer questions about the brain injury journey from a place of lived experience
  • Provide reassurance and guidance
  • Liaise with treating Medical or Allied Health Professionals and to help loved ones understand what is happening for the person with brain injury
  • Assist Allied Health Professionals to deliver care or treatment messages and reinforce the expertise of family members
  • Encourage family members to speak up and ask questions
  • Prompt or guide family members to make contact with relevant agencies, following advice or recommendation from the treating team
  • Provide assistance with discharge planning

In the Community

  • Provide ongoing emotional support to the family both in person and over the phone
  • Provide ongoing support to assist family accessing services in the community
  • Provide feedback to hospital referrer post discharge
  • Answer questions from the family about community and government supports, such as Centrelink, My Aged Care, National Disability Insurance Scheme
  • Attend meetings with, for example, National Disability Insurance Agency


We have created the following resources to help patients, families and carers during their hospital stay, and as they prepare to leave hospital.

Recovering from a Brain Injury: A Practical Guide for Patients, Families and Carers

This guide provides an overview of the stages of recovery from a brain injury, information for carers, and what to ask before leaving hospital.

Synapse Daily Activity Journal

It can be useful to keep a diary for recording medical, social and behavioural changes. This journal provides space for appointments, notes, and eight weeks of diary records.

For a print copy of these resources, please contact us using the form below.

How do I get started?

You can contact us directly about the Family Liaison Service, or your Allied Health Professional or Discharge Planner can refer you with your consent. We will ask you or your referrer to complete a basic information form so we can start supporting you. 

Contact us below to speak directly about this service.